When you forward a Phishing email to this address, it is instantly analyzed for fraud. If fraud is found, takedown procedures for the websites linked in the emails are initiated.

In the majority of cases, it is member action that initiates the process of shutting down these scam artists. Keesler Federal appreciates the tremendous response we have received from our members, non-members and various organizations in reporting the fraud emails.

Keesler Federal will never ask you to provide, update or confirm sensitive information by email. For more information see our Online Policy.

What is Phishing?

Phishing is a computer-related scam that uses e-mail, pop-up messages or cell phone text messages to deceive you into revealing your credit card numbers, credit union account information, Social Security number, passwords or other personal information. The e-mail or cell phone text message may claim to be from a business or organization you deal with such as your Internet service provider (ISP), cell phone service provider, credit union, federal agency or state agency. These messages usually take an urgent tone asking you to “update” or “validate” your account information immediately or face consequences. If you click the link included in the email, you may be taken to a Web site that looks like an organization you are familiar with, but is in fact a fake. If you call a number in the cell phone text message, you may be asked to enter personal or account information, but it too is scam.

The Federal Trade Commission (FTC) has recommendations for avoiding being taken in by a Phishing scam. Among them:

• DO NOT reply or click links included in e-mail requesting personal or financial information. Legitimate organizations don't ask for sensitive information via e-mail.
  
• DO NOT reply to cell phone text messages requesting personal  or financial  informaiton. Legitimate organizations don't ask for sensitive informaiton via text message.

• DO NOT e-mail personal or financial information. Unlike secured Web connections such as CU@Home Online Account Access, e-mail is not a secure method of transmitting personal information.

• If you are concerned about your account, contact the organization by phone or by typing a Web address (URL) you know to be genuine into your browser. The only Web address for Keesler Federal is www.kfcu.org

• Review financial account statements as soon as possible to determine whether there are unauthorized charges.
  

Report suspicious activity to abuse@kfcu.org and the FTC. If you believe you've been scammed, learn what steps to take.

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