Apple Pay

Frequently Asked Questions

  1. What is Apple Pay and how does it work?
    Apple Pay is a technology that allows you to securely pay for your purchases with your iPhone 6, iPhone 6 Plus or Apple Watch by holding your phone near a special contactless reader. Your credit or debit card information is stored in your secure Passbook. There is no charge to use Apple Pay, but depending on your device's data plan, message and data rates may apply.

  2. What devices are compatible with Apple Pay Technology?
    To pay in retail stores you will need an iPhone 6, iPhone 6 Plus or Apple Watch. To pay within apps you will need an iPad Air 2 or iPad Mini 3 with a Touch ID or passcode on your device and an iCloud account. All devices require an iOS 8.1 (operating system) or later version.

  3. Where can I use Apple Pay?
    You can use Apple Pay at more than 220,000 locations. For a complete listing of Apple Pay merchants, visit www.apple.com/apple-pay/ . You may also look for the Apple Pay symbols at the checkout.

  4. Which Keesler Federal cards can I use with Apple Pay?
    • Keesler MasterCard Debit (Consumer and Business)
    • Keesler Visa Credit Card (Consumer and Business)
    • Keesler MasterCard Credit Card

  5. How do I change my default card to my Keesler Federal card?
    The credit or debit card associated with your iTunes account or the first card you add to Passbook is your default card. To change your default card:

    1. Go to Settings > Passbook & Apple Pay.
    2. Tap Default Card.
    3. Choose your new card.

  6. How many credit cards can I load into Apple Pay.
    Apple Pay will accept up to 8 cards at a time. Cards can be switched out at any time.

  7. How do I replace my old Keesler Federal card with my new card on Apple Pay?
    You will delete the old card from Apple Pay and add the new card. To delete the old card, go into "Settings," open "Passbook & Apple Pay," select the card you want to delete and tap "Remove Card." To add your new card, simply follow the easy step instructions.

  8. When I use my debit card in Apple Pay, can I chose credit or debit if prompted on the merchant terminal?
    Some merchants will prompt you to choose between debit or credit. For now, choose credit. The debit pin-based option including cash back will soon be available. If you choose debit and are not approved try again using the credit option.

  9. Are my payments safe with Apple Pay?
    Yes, when using Apple Pay, your Keesler Federal card number isn't stored on your phone or given to the merchant. A unique Digital Account Number is created specifically for that device. Additionally, you will be required to use either your fingerprint with the Touch ID fingerprint sensor or a secure passcode to complete a purchase.

  10. Is my privacy and personal information protected?
    Yes, Apple Pay does not store your credit or debit card number on your device. At no time will you reveal your name, card number or security code to merchants.

  11. Am I able to opt out of Apple Pay at any time?
    Yes, adding your credit or debit cards to Apple Pay is your choice and you can add and remove cards when needed. To remove your cards, go into "Settings," open "Passbook & Apple Pay," select the card you want to delete and tap "Remove Card".

  12. How do I get a refund for something I purchased with Apple Pay?
    You can receive a refund for returns for a purchase made with Apple Pay to your account. Upon return, you may be asked to provide to the cashier the last four digits of your device account number instead of the last few digits of your card number. To find the last four digits of your device account number for your card, go to Passbook, tap the card and then select.

  13. What if my Keesler Federal card is lost or stolen?
    Please contact us us immediately and mention that you’re an Apple Pay customer. We will cancel your card so that no more purchases can be made. You should also remove the lost or stolen card from the Passbook using the “Remove Card” option. When you receive your replacement card, you will need to add the new card to Apple Pay before making any Apple Pay purchases.

  14. What happens when my card expires? When I receive my renewal card will I have to update Apple Pay with the new expiration date?
    You will delete the old card from Apple Pay and add the new card. To delete the old card, go into "Settings," open "Passbook & Apple Pay," select the card you want to delete and tap "Remove Card." To add your new card, simply follow the easy step instructions.

  15. Will I still earn rewards and benefits from my card when I pay using Apple Pay?
    Yes, you will still get all the benefits and protections that your credit or debit card provides. If you currently earn rewards on purchases, you will continue to earn them for purchases made with Apple Pay.

  16. Can I use other cards besides my default card to make purchases?
    Yes, just tap on the stack of cards at the bottom of the screen to view your other cards, select the one you would like to pay with and use your fingerprint or passcode to complete the purchase like normal.

  17. What should I do if I am having technical problems with Apple Pay?
    If you’re having difficulty with your software or hardware, please contact apple.com

  18. What should I do if my device is lost or stolen?
    If your device is ever lost or stolen, you can use the Find My iPhone feature to quickly put your device in Lost Mode to suspend Apple Pay, or you can wipe your iPhone clean completely.

  19. Where can I get more information on Apple Pay?
    Visit apple.com for more detailed information from Apple.