COVID-19 (Coronavirus) Resources

We're Here For You

Protecting our members and staff are top of mind at Keesler Federal Credit Union.
Rest assured we are here to support you and ensure that you have 24/7 access to your accounts and assistance with all your financial needs.

If you need assistance with any of our services or have questions, Please Call 1-888-KEESLER (533-7537).

Loan Assistance Branch Information Contact Us Pay My Loan

A Message From Andy Swoger, President and CEO of Keesler Federal Credit Union

Digital Banking

Online and Mobile Banking

Keesler Federal offers comprehensive digital banking services that give you 24/7 access to manage your finances. Tools such as online and mobile banking, remote check deposit, online bill pay and much more are in place to serve you.

Corona

Loan Assistance

Keesler Federal is here to help and we encourage those who are impacted to reach out to discuss how we might be of assistance. This may include loan payment deferments, paycheck advance loans and other measures, depending upon circumstances.

Pay My Loan

Make a Loan Payment

Paying your loan shouldn’t be a hassle. That’s why we make it easy with multiple options to fit your lifestyle. You can pay from another account or institution, from your Keesler Federal account, by mail, by phone or in-person at a branch.

Branch Information

Madison Branch

Branch Access, Hours and Closures

All branches are open regular business hours except for the following:

  • Biloxi-KAFB Triangle – closed until further notice

Branch/ATM Locator

We encourage you to use our handy ATM/Branch Locator to help you find a Branch and/or ATM in your area. It is available in both mobile and desktop versions.

Branch/ATM Locator

Branch Appointments

We strongly encourage members who must visit a branch for all non-teller line or drive-thru business to use our Appointment Scheduling System. This will reserve your spot and reduce wait times.

Schedule a Branch Appointment

We Appreciate the First Responders

As a measure of gratitude, we ask that first responders and medical personnel be given the opportunity to move to the front of the line at Keesler Federal branches. Thank you!

Your Money is in a Safe Place

Remember, your deposits are insured up to $250,000 by the National Credit Union Administration, so your money is safe, even in times of uncertainty.

Updated Branch Policies

The well-being and safety of our members, employees and communities is our top priority. Effective immediately, we are limiting the number of members in a branch at one time in accordance with CDC guidelines for social distancing.

Access to cash and financial services remains unaffected. Branches, drive-thru facilities and ATMs are open for business. We are taking extra measures to clean and sanitize equipment frequently, but advise you to also take sensible precautions.

Mobile Banking

Many of our branch services are available on our mobile app. For more information, Visit Our Mobile Banking Section or download your apps below.

Android App IOS App

Loan Assistance

Paycheck Advance Loan (PAL)*

  • Existing member only
  • Rates as low as 3.25%1
  • Terms up to 18 months
  • Maximum loan amount $10,000
  • Automatic payment debit from a Keesler Federal account available

Click here to apply for a PAL Loan

Other Loan Assistance Options*

Please Contact Us so that we can determine the best way to help you.

*Subject to credit approval.

1Monthly payments are approximately $57.08 per $1000 borrowed at 3.25% APR for 18 months.

Mortgage Assistance*

A range of hardship programs is available. Click Here to Register and complete the request for a hardship. This login is managed by Keesler Federal’s Mortgage Loan Management Provider.

Please use this handy how-to document to assist you with registering at our loan solution center. Loan Solution Center How-To Guide

Home Equity Loan Assistance*

Please Call us at 1-888-533-7537 to discuss options.

Financial Counseling

Keesler Federal provides individual financial counseling, at no charge, to assist our members with financial planning. Schedule your appointment with our Financial Counselor, Tammy Scott, by calling 228-701-1423.

*Subject to credit approval.

Make a Loan Payment

Pay your loan from an account at another institution

Use our Payment Portal to use a debit card or account from another institution to make a one-time Express Pay or Register and set up recurring ACH.
Online payments are 100% free and offer same-day processing.

Payment Portal

Pay your loan using your Keesler Federal account

Pay your bills conveniently from your computer or mobile device. Using Keesler Everywhere, you can set up recurring loan transfers or make a one-time transfer from your savings, checking or HIMMA Money Market account for free.

Login to Keesler Federal Everywhere

Keesler Federal Everywhere Login and Account Support

Keesler Federal offers comprehensive digital banking services that give you 24/7 access to manage your finances. In this section, you will find a clear path to all the tools you need to access your funds and manage your finances.

Keesler Federal Everywhere Online Banking

Account Support

Forgot Password?
Reset your password

Forgot Username?
Reset your password

Locked Account?
Recover access to your account

Keesler Federal Everywhere on a Mobile Device

Mobile Banking Apps

Manage your finances when and where you need to, whether you’re on your lunch break or at the beach. Get up-to-date balance information, deposit checks, transfer funds, track your budget, pay bills and more.

Many of our branch services are available on our mobile app. Download your app below.

download google play app

Download on the App Store

Deposit Checks From Your Phone

DepositNOW gives you the freedom and convenience to deposit checks without visiting a branch. After taking a picture of the check using the camera on your mobile device, you’ll typically see your deposit credited within one business day. It’s that easy!

Any checks deposited through Keesler Everywhere must be endorsed with your signature, the last four digits of your account number and “For Mobile Deposit Only”.

deposit now instructions

Login to Use DepositNOW

Apply For a Loan On Your Phone

We make it easy to apply for a loan on your mobile device or tablet. Visit our Loan Application page from your mobile device and get one step closer to your borrowing goal.

Apply for a Loan

Make a Loan Payment From Your Phone

Paying your loan shouldn’t be a hassle. That’s why we make it easy with multiple options to fit your lifestyle.

Make a Loan Payment

Find a Branch or ATM on your Phone

We encourage you to use our handy ATM/Branch Locator to help you find a Branch and/or ATM in your area. It is available in both mobile and desktop versions.

Branch/ATM Locator

Mobile Branch Appointments

Schedule a branch appointment with us on your phone. We strongly encourage members who must visit a branch for all non-teller line or drive-thru business to use our Appointment Scheduling System. This will reserve your spot and reduce wait times.

Schedule a Branch Appointment

Manage your finances by phone

With TONI you get free 24-hour access to your accounts from any touch-tone phone.

To Activate TONI: Call Member Contact at 1-888-KEESLER (533-7537) or visit a Keesler Federal branch near you.

TONI Phone Number (Toll Free): 1-800-272-8664

Features:

  • Choice of Beginner or Expert Mode
  • Balance information
  • Transfers
  • Withdrawals
  • Check Clearance information
  • Optional feature to transfer from one account number to another (call Member Contact to activate)

Requirements:

  • A Touch-Tone Phone
  • Member Number
  • Personal Identification Number (PIN)

Helpful Information When Using TONI:

  • Dollar amounts are entered without decimals
  • Dates are entered as six digit numbers (MMDDYY)
  • Have the share and loan ID numbers listed on your statement available

How to use TONI

  • Dial 228-432-8664 MS Gulf Coast or 800-272-8664 Outside Gulf Coast
  • Enter your account number and 4 digit PIN followed by the #.
  • Enter a service code listed below.
  • Enter ID number if TONI requests it.
  • Use 99# to end each call

Reference or print a full list of TONI service codes here.

Online and Mobile Banking FAQs

See all online & mobile banking FAQs

Heightened Fraud Awareness

During times of crisis, it is not unusual to see an increase in phishing/vishing and other fraud attempts. Below are some of the threats you may encounter and the tools in place to help you protect yourself against fraud while keeping your information safe.

Sign up with The Guardian to get text alerts when certain transactions are authorized on your debit card, such as international transactions, transactions over $100 and more.
Once enrolled, text messages will be sent to each registered device for suspicious activity on your account.

Enrollment Instructions:

Click Here to enroll in the SMS Guardian System.
Enter a valid card number followed by the enrollment authentication criteria for the card.
Agree to the Terms & Conditions.
Setup a “Do Not Disturb” window in the Preferences/View Preferences tab.
To enroll a device, go to the Device/Create Device tab (Note: up to two devices can be added per card).
Enter the 10 digit mobile device number and click “Submit”.
Send the required message provided on the screen to 27576.
The message you receive will include instructions on how to reply if the transaction was unauthorized.
Once enrolled, text messages will be sent to each registered device for:

  • International transactions
  • Authorizations greater than $100
  • 6 or more transactions in 24 hours
  • Card-not-present transactions
  • Out-of-state transactions
  • Declined authorizations

Contact us to learn more about debit card transaction alerts.

You can help us and your fellow Keesler Federal members by forwarding suspicious and fraudulent emails to [email protected]. When you forward a Phishing email to this address, it is instantly analyzed for fraud. If fraud is found, takedown procedures for the websites linked in the emails are initiated. In the majority of cases, it is member action that initiates the process of shutting down these scam artists.

Keesler Federal appreciates the tremendous response we have received from our members, non-members and various organizations in reporting the fraud emails.

Keesler Federal will never ask you to provide information directly through email. At times, members may be asked to confirm details via email or text to confirm activity by clicking a secured link sent directly by our fraud center. If you receive a suspicious email requesting personal information, please call us at 1-888-533-7537.

What is Phishing?
Phishing is a computer-related scam that uses email, pop-up messages or cell phone text messages to deceive you into revealing your credit card numbers, credit union account information, Social Security number, passwords or other personal information. The email or cell phone text message may claim to be from a business or organization you deal with such as your Internet service provider (ISP), cell phone service provider, credit union, federal agency or state agency. These messages usually take an urgent tone asking you to “update” or “validate” your account information immediately or face consequences. If you click the link included in the email, you may be taken to a website that looks like an organization you are familiar with, but is in fact a fake. If you call a number in the cell phone text message, you may be asked to enter personal or account information, but it too is scam.

The Federal Trade Commission (FTC) has recommendations for avoiding being taken in by a Phishing scam. Among them:

DO NOT reply or click links included in email requesting personal or financial information. Legitimate organizations don’t ask for sensitive information via email.

DO NOT reply to cell phone text messages requesting personal or financial information. Legitimate organizations don’t ask for sensitive information via text message. At times, members may receive a text asking to verify activity from the phone number 96923, which is our fraud center. This is ONLY to verify debit card activity, do not send any personal information via text message.

DO NOT email personal or financial information. Unlike secured web connections such as Keesler Online Online Account Access, email is not a secure method of transmitting personal information.

If you are concerned about your account, contact the organization by phone or by typing a Web address (URL) you know to be genuine into your browser. The only web address for Keesler Federal is www.kfcu.org.

Review financial account statements as soon as possible to determine whether there are unauthorized charges.

Report suspicious activity to [email protected] and the FTC.

Visa Secure is a free and easy way to enjoy added security to all your online Visa Card purchases. Learn more about Visa Secure.

With so many merchant data breaches in the news, we want you to know that Keesler Federal Credit Union is ready to help if your personal or financial data is ever compromised. We take service to our members seriously and will do everything we can to ensure that action is taken – quickly – to help you avoid becoming a victim of identity or account theft.

Your credit union is subject to strong data security standards established by Congress and federal regulators. While data breaches can happen anywhere, we are ready with a plan designed to ensure the safety and confidentiality of your sensitive data.

Unfortunately, merchants and retailers aren’t subject to these federal requirements. Many of them follow their own data security standards, but the recent rash of data breaches shows that much more needs to be done. When it comes to protecting your personal information, every measure counts.

When your debit or credit card data is breached at a retailer, the cost of card replacement or account reimbursement to you is typically paid not by the merchant where the breach occurred, but by your credit union.

We want you to know that in the event of any breach affecting your accounts, this credit union will always do what we can to make you whole. In the meantime, credit unions around the country are leading the effort to get Congress to pass legislation ensuring merchants and retailers meet a national standard for protecting any of your financial data they collect when you make a purchase. We hope you will support us in this effort.

While we can’t control what happens at merchants and retailers, we want you to know that Keesler Federal Credit Union will do everything we can to assist you and your family if a breach does occur when you use your debit or credit card. Feel free to reach out to us at 1-888-KEESLER (533-7537).

The Federal trade commission has recommendations if you have become a victim of Identity Theft. These recommendations are outlined below. For detailed information visit the FTC’s ID Theft Website.

  1. Contact the fraud departments of any one of the three major credit bureaus to place a fraud alert on your credit file. The fraud alert requests creditors to contact you before opening any new accounts or making any changes to your existing accounts. As soon as the credit bureau confirms your fraud alert, the other two credit bureaus will be automatically notified to place fraud alerts. Once the alert is placed, you may order a free copy of your credit report from all three major credit bureaus.
  2. Close the accounts that you know or believe have been tampered with or opened fraudulently. Use the ID Theft Affidavit when disputing new unauthorized accounts. Contact Keesler Federal’s Member Services department at 1-888-KEESLER.
  3. File a police report. Get a copy of the report to submit to your creditors and others that may require proof of the crime.
  4. File your complaint with the FTC. The FTC maintains a database of identity theft cases used by law enforcement agencies for investigations. Filing a complaint also helps us learn more about identity theft and the problems victims are having so that we can better assist you.

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