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What do I do if I receive a suspicious email that looks like it’s from Keesler Federal?

You can help us and your fellow Keesler Federal members by forwarding suspicious and fraudulent emails to [email protected]. When you forward a Phishing email to this address, it is instantly analyzed for fraud. If fraud is found, takedown procedures for the websites linked in the emails are initiated. In the majority of cases, it is member action that initiates the process of shutting down these scam artists.

Keesler Federal appreciates the tremendous response we have received from our members, non-members and various organizations in reporting the fraud emails.

Keesler Federal will never ask you to provide information directly through email. At times, members may be asked to confirm details via email or text to confirm activity by clicking a secured link sent directly by our fraud center. If you receive a suspicious email requesting personal information, please call us at 1-888-533-7537.

What is Phishing?
Phishing is a computer-related scam that uses email, pop-up messages or cell phone text messages to deceive you into revealing your credit card numbers, credit union account information, Social Security number, passwords or other personal information. The email or cell phone text message may claim to be from a business or organization you deal with such as your Internet service provider (ISP), cell phone service provider, credit union, federal agency or state agency. These messages usually take an urgent tone asking you to “update” or “validate” your account information immediately or face consequences. If you click the link included in the email, you may be taken to a website that looks like an organization you are familiar with, but is in fact a fake. If you call a number in the cell phone text message, you may be asked to enter personal or account information, but it too is scam.

The Federal Trade Commission (FTC) has recommendations for avoiding being taken in by a Phishing scam. Among them:

DO NOT reply or click links included in email requesting personal or financial information. Legitimate organizations don’t ask for sensitive information via email.

DO NOT reply to cell phone text messages requesting personal or financial information. Legitimate organizations don’t ask for sensitive information via text message. At times, members may receive a text asking to verify activity from the phone number 96923, which is our fraud center. This is ONLY to verify debit card activity, do not send any personal information via text message.

DO NOT email personal or financial information. Unlike secured web connections such as Keesler Online Online Account Access, email is not a secure method of transmitting personal information.

If you are concerned about your account, contact the organization by phone or by typing a Web address (URL) you know to be genuine into your browser. The only web address for Keesler Federal is www.kfcu.org.

Review financial account statements as soon as possible to determine whether there are unauthorized charges.

Report suspicious activity to [email protected] and the FTC.

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