Request to Skip a Payment

Login to Skip a Payment

Skip a Pay Procedures

Please take the time to read the following instructions thoroughly to ensure a successful transaction.

To Request your Skip a Pay

  • Log in to your Keesler Federal account from online or mobile banking
  • From the Dashboard menu, select Transfer & Pay, and click Skip a Pay to display your qualifying loan(s)
  • Select the loan you want to skip the next payment and click the SKIP button. This must be done at least 7 days prior to your due date.
  • Choose which account you would like the $29 payment deferral fee deducted from.
  • If you prefer to skip a later month’s payment, please wait to make your request until that payment is due.

Setting up Skip a Pay when you have an existing recurring automatic payment transfer:

If you wish to take advantage of the Skip a Payment option, but already have an automatic transfer set up to pay your loan each month, you must take additional steps to suspend/cancel the transfer. If action is not taken, your automatic transfer will take place and payment will not be skipped even if you have selected the skip a pay option.

For instructions, please select the type of automatic payment you currently have (OR: that applies to you):

Option 1: Automatic Transfers

Scenario: I have set up an automatic transfer within the Keesler Federal online and mobile banking system to pay my loan from my checking account, savings account or a non-Keesler Federal financial institution.

  • Log in to your Keesler Federal account from online or mobile banking
  • Under the Transfer & Pay menu item select Make a Transfer
  • Select the SCHEDULED tab to display your Scheduled Transfers

Transfer

  • Locate the scheduled transfer/payment you wish to skip
  • Click on the ellipsis (“…”) to the right of the transfer/payment

Transfer

    • In the ellipsis (“…”) dropdown, choose “Skip Next Transfer”

Transfer

  • When the “Skip Next Transfer” window opens, click “Skip Transfer” at the bottom

Transfer

  • Hit Done to review next transfer date

Transfer

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Option 2: Payment Portal

Scenario: I have set up a recurring loan payment from another financial institution through the Keesler Federal Payment Portal.

      • Log in to the Payment Portal
      • Click on Manage AutoPay

      Payment Portal

        • Edit the Start Date field to the date of next desired payment and click Update. Alternatively, you can click on Cancel Scheduled Payment to cancel the scheduled payment altogether.

      Payment Portal

      • You will get an email to the Payment Portal registered email confirming the changes.

Option 3: ACH Transfer

Scenario: I have set up an external recurring automatic ACH transfer to pay my Keesler Federal loan from a non-Keesler Federal financial institution or other payer (payroll or Social Security direct deposit, etc.).

If your loan payment is made via Payroll Deduction, Direct Deposit, or Electronic Funds Transfer (EFT)/Automated Clearing House Records (ACH) and applied directly to your loan, you will need to contact your payroll department or financial institution to “suspend” the deduction from your payroll or account for the month you wish to skip a payment.

Transfers from a Mobile Device

Instructions: (1) Navigate to the Transfers menu item
Skip a Pay

Skip a Pay
(2) Tap on the Scheduled Transfers
to view list
(3) Select the transfer/payment you would like to skip
Skip a Pay
(4) Next to the Next Transfer date, click
“Skip Next Transfer”>		 Skip a Pay
(5) Then click Skip Transfer button
Skip a Pay
(6) Click Done to review update scheduled transfer details

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